Last updated: 07.25.2025
At GotenLab, your privacy matters. This Privacy Policy describes how we collect, use, and protect your personal information when you use our mobile application.
1. Data We Collect
We collect only the minimum data necessary to deliver and improve our services.
1.1 Information You Provide
- Email address to create and manage your account.
- Password, which is securely encrypted and never stored in plain text.
- Optional profile data, such as a display name or profile picture.
1.2 Information Collected Automatically
- Device data, including model, OS version, language, and region.
- Usage statistics, such as screen views and feature usage.
- Crash reports to help us fix bugs and improve stability.
- Anonymous identifiers for subscription tracking and analytics.
2. How We Use Your Data
We use your data to:
- Allow you to access and use the app.
- Deliver features such as plant identification and reminders.
- Process in-app purchases and manage subscriptions.
- Analyze usage to improve performance and usability.
- Respond to support requests.
- Maintain security and prevent fraud.
We do not sell your personal data.
3. Third-Party Services
We work with the following third-party providers:
- Firebase (Google): authentication, crash reporting, performance monitoring
- Google Analytics for Firebase: user behavior insights
- RevenueCat: secure in-app purchase and subscription management
- Sentry: error and bug tracking
These providers may collect and process data in accordance with their own privacy policies:
4. Data Sharing
We only share data with trusted service providers as described above. We may also share data:
- To comply with legal obligations.
- To prevent misuse or fraud.
- As part of a business acquisition or merger, with prior notice to you.
5. Data Security
We use encryption, secure authentication, and data access controls to protect your information. While no system is completely secure, we take all reasonable measures to safeguard your data.
6. Data Retention
We retain your data only as long as needed for your account or as required by law. You may request deletion at any time.
7. Your Rights
You may:
- Access or update your account information.
- Request deletion of your data.
- Object to or restrict processing.
- Withdraw consent where applicable.
- Request a copy of your data in a readable format.
To exercise your rights, contact us at app@gotenlab.com.
8. Children’s Privacy
Our app is not intended for children under 13. We do not knowingly collect data from anyone in this age group.
9. International Data Transfers
Your data may be stored or processed in countries outside your own, including Estonia and the USA. We ensure appropriate safeguards are in place.
10. Policy Updates
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or through the app.
11. Contact Us
If you have any questions, feel free to contact us:
GotenLab
Tornimäe tn 5, Kesklinna linnaosa
Tallinn 10145, Estonia
📧 app@gotenlab.com